Customer Service

Packed full of hints and tips on how to impress your clients. From a satisfaction survey through to the best ways to teach your staff to sell products. A must read for all staff, particularly reception staff.
Filter     Order     Display # 
Item Title
Increase word of mouth referrals
Appointments: are you on time?
Avoid being "too friendly"
Small things make a different
Keeping your database up to date
Turn an unhappy client into your best client
Reading material for clients
Is the right person on the front counter?
Contact clients who haven't visited for a while
Call backs, the client is important
Need a new mission statement?
The 80/20 rule, know your clients!
Are your staff comfortable selling?
What story is your waiting room telling?
Build confidence in your practice
Satisfaction survey?
 
<< Start < Prev 1 Next > End >>
Results 1 - 16 of 16
  • Marketing your practice  ( 6 items )

    This section highlights ways to get a bigger return from your stationery plus innovative ideas to develop your practice through marketing.

    Feel free to share some of your own tips with me and I'll publish them on the site so other practices can share in the success. Be sure to include your name and practice so I can publish who kindly shared the tip.

  • Staff  ( 13 items )

    Like most practices you're probably having problems with your staff and don't know what to do about them. This section covers a lot of issues and solves a lot of problems. From hiring the right staff to putting the right staff in the right positions. I also cannot begin to stress how important your Practice Manager is. S/he is the key to a successful practice!

  • Merchandising  ( 6 items )

    Are your shelves labelled to sell and can your staff sell all the items on your shelves? This section offers tips on selling, labelling shelves and how to get sales!

  • The Telphone  ( 4 items )
    Selling is not limited to over the counter products. The first selling point is over the telephone converting an enquiry into an appointment or keeping an existing client happy by returning their call in a timely manner. This sections lists a few do's and don'ts with the telephone.
A Web Design Company